JPMorgan Kills Voice Mail
The JP Morgan Chase & Co. headquarters in New York.
Photographer: Scott Eells/BloombergThis article is for subscribers only.
JPMorgan Chase & Co. is eliminating voice mail for consumer-bank employees as part of a push by the biggest U.S. lender to trim $2 billion in annual expenses.
“We realized that hardly anyone uses voice mail anymore because we’re all carrying something in our pockets that’s going to get texts or e-mail or a phone call,” Gordon Smith, head of JPMorgan’s consumer and community bank, said Tuesday at a conference in New York. “So we started to cut those off.”