Cybersecurity

Enough Hype: U.S. Economy Needs Internet of Things to Deliver

  • From plumber trucks to Tesla cars, tech seeps into daily life
  • But skeptics doubt it’ll be enough to resurrect productivity
Photographer: mikkelwilliam/Getty Images/iStockphoto
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In the world of making everyday life more digital, something is starting to tip. You can see it at Noyes Air Conditioning Inc. on Monday mornings.

They used to be a nightmare, as recently as 2013, says General Manager Chris Kaufman in Gaithersburg, Maryland. Seventy technicians would dump a week’s worth of service tickets on accountants who’d then scramble to get invoices and payroll out. It was “really killing us,” Kaufman said. Then he found Canvas Solutions Inc., a startup that specializes in online workflow documentation. Now, everything’s done on iPads and the cloud.