Veterans Home From War Battle U.S. Agency Supposed to Help Them

Army Sergeant Jeremy Barnhart says anyone wanting to know what it’s like to deal with the U.S. Department of Veterans Affairs can get a clue from the FedEx packages that land on the front porch of his San Antonio home.

They tell him when to show up for mental health assessments that help determine his benefits eligibility. If the time conflicts with his college classes, a VA benefit helping him prepare for a new career, he says he can’t change the appointment directly by phone. He can only call up and say it doesn’t work, and wait for another package giving him his new time.