Illustration: Zohar Lazar

At Your Service

Ten Things I Never Knew About Las Vegas Until I Ran a High-Roller Suite

A stint managing premier client relations at the Cosmopolitan revealed secrets that probably should stay in Vegas. Oh well.

In Las Vegas, the ultimate sand trap-turned-capital of capitalism, there’s no better byword for sophistication than the Cosmopolitan. Its 20-plus suites, known as the Boulevard Penthouses, are the most coveted rooms in town, largely because they’re priceless. The only way in is by invitation, which means fronting over a million dollars (and preferably two) at the Reserve, the hotel’s private, three-room casino on the 71st floor. It’s a gaming experience so exclusive that not even James Bond could charm his way through the door.

When the resort offered me a staff position serving its penthouses’ high-rollers, roving from butler to bartending stations and everywhere in between, I jumped at the opportunity. And after passing my security clearances, I was initiated into the secret realm of the Reserve, catering to the whims of the world’s wealthiest gamblers. But it wasn’t all popping bottles and cutting cigars—try cleaning up “lucky” piles of rotting fruit, or walking in on nude hotel guests instead.