Illustration: Ping Zhu for Bloomberg Businessweek

The Cab Ride That Nearly Killed Me Changed How I Think About Ride-Hailing Apps

Singapore, like every big city, has been overrun with new car service apps. Is that a good thing?

On March 26, 2018, the news in my world was all about Grab. The local ride-hailing startup had just announced it was acquiring the Southeast Asian operations of its biggest competitor, Uber Technologies Inc. In return, Uber would get a 27.5 percent stake in Grab Holdings Inc.

It looked like a clear win for the hometown company. Founded in a Kuala Lumpur storage room as a taxi-booking app, Grab had moved its headquarters to Singapore and survived Uber’s relentless price wars in the region. As it expanded its operations to eight countries, its valuation had risen to $6 billion. “Today’s acquisition marks the beginning of a new era,” Chief Executive Officer Anthony Tan said in a statement about the deal.